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R - Region


Q1 - Industry Segment (tick all that apply)


Q2 - Duration of Business Relationship with AM/NS India


Q3 - Products Procured


Section 2: Net Promoter Score (NPS)


Q4 - On a scale of 1 to 10, how likely are you to recommend AM/NS India to a peer or colleague? Where (1-6 = Detractors, 7-8 = Passive, 9-10 = Promoters)
Detractors
Passive
Promoters


Q5 - Please explain the primary reason for your score


Q6 - Key factors influencing your score (select up to 3)


Q7 - Have you recommended AM/NS India in the last 12 months?


Q8 - If you gave a score between 1-6, what would improve your rating?


Q9 - If you gave a 9 or 10, what are we doing well?


Q10 - Compared to other flat steel suppliers, how do we rank?


Section 3: Satisfaction Across Key Touchpoints (Rate 1–5 or N/A)


QR1 - Please provide your ratings
1 2 3 4 5 NA
Brand Image/Recall
Market Pull for brand
Attractiveness of advertisements & Campaigns
Look and feel of the product
Consistency in quality
Industry standard specifications
Packaging quality
Technical Documentation - accuracy of information
Ease of dealing with sales team
Their knowledge of products
Guidance/advice received on applications
Frequency and quality of sales team visits
Size availability
Grade availability
Timely delivery of Products
Competitive pricing
Value for money


Section 4: Qualitative Feedback


Q11 - What do you value most in working with AM/NS India?


Section 4: Qualitative Feedback


Q12 - What challenges or issues have you faced recently?


Section 4: Qualitative Feedback


Q13 - What services or innovations would you like us to explore?


Q24 - How effectively has your designated key account manager supported your day-to-day business
requirements and addressed your operational needs?


Q25 - How would you rate the service centre's consistency and responsiveness in meeting your line’s
operational demands? (Drivers / Rating)


Section 5: Future Business Intentions


Q14 -  Likelihood of continuing with AM/NS India


Q15 - Are you also buying from other flat steel suppliers?


Q16 - What would increase your business share with AM/NS India?


Section 6: New Brands launched by AM/NS India


Q17 - Are you familiar with new brand launched by AM/NS India?


Section 7: Magnelis (in specific to Magnelis customers)


Q18 - How likely will you recommend Magnelis?


Q19 - Have you seen brand campaigns for Magnelis?


Q20 - If yes, can you rate the campaign on a scale of 1-10?


Section 8: Optigal (in specific to Optigal customers)


Q21 - How likely will you recommend Optigal?


Q22 - Have you seen brand campaigns for Optigal


Q23 - If yes, can you rate the campaign on a scale of 1-10?


i1 - Interviewer's name


P1 - Please capture a photograph.


R1 - Respondent details
Details
Name of the respondent
Mobile
Email
Name of the organization
Designation
Consumer Segment
State
City
Type of Database


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Hidden1 - Type of Databases




 


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